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Taking Stock of 2021: The Year in Review – a message from our President, Greg Fraleigh

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The team at Enfield has arrived at the end of this year with a fresh and renewed sense of energy.

The Enfield Group has never been stronger under the unprecedented circumstances thrust upon us by COVID. Despite what the year has thrown at us, we took what we learned in Covid’s first year and focused on our use of virtual technologies to allow us to make full use of the expanding industry. Investment and research into best practices has allowed us to take stock of what was and what wasn’t working internally. Through finding our weaknesses, we have strengthened our structure. We approach 2022 bolstered by our communal hard work and persistence. We’re stronger than ever.


The Enfield Group began 2021 with the launch of a new website, with updated team member photos and bios, and a layout of Enfield’s vast history and experience in the property management industry. A revamp of our website was the first step in increasing our online presence. 

Progressing through the year, we’ve focused on internal communication and processes within our team. We’ve updated our policies and worked with an external human resources consultant to ensure we have a leadership-built, smooth-running machine. 


Although the mosaic of our team has evolved with the well-deserved retirement of our 24-year accounting team veteran, Lyn Kendall, we have been extremely fortunate. Though the loss of tenure is hard to replace, the available talent pool has allowed Enfield to build a new team, determined and ready for the next quarter century.


We are proud of what we’ve accomplished and have worked together to overcome challenges. Whether we’re working from home or masked up in the office, we’ve updated internal systems to accommodate our new situation—the new version of normal. The goal is to continually review how we can provide better service—how we can keep our clients happy and keep them up to date with the evolutions of the property management industry.  


Our team, together with the cooperative investments of our stakeholders, has been able to accommodate our clients’ needs in the new “virtual” working world. We may long for the days of face-to-face, in-person meetings, gatherings and events, but given the ever-evolving COVID landscape, Enfield’s primary focus continues to be with the health and safety of our team, and by extension—the health and safety of our clients and their families.

Enfield's roots began amid the challenges of the Great Depression—we have seen several wartimes as well as multiple business cycles. Now we have been confronted with COVID’s multiple assaults—the only consistency throughout has been service to our clients with experience, expertise and integrity. Our corporate motto is stronger now than ever before: “If we don’t service our clients, someone else will.”


We end the year with staff donations of non-perishables to the Grace Anglican Church, and a donation from The Enfield Group of $1,000 to CMHA Hamilton to top up last year’s contribution.


We look forward to the next year and beyond, serving our clients with the same passion and drive which has carried us through over ninety years of service.

As we move into 2022, The Sky Is The Limit for The Enfield Group.

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